Terms of Service

Acceptance of Terms

By accessing and using the website and services provided by zenaro GmbH ("zenaro", "we", "our", or "us"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services. These terms apply to all users of our website and clients of our accounting services.

Description of Services

zenaro provides professional accounting and financial services, including but not limited to bookkeeping, tax preparation, payroll services, financial advisory, and related business services. Our services are provided in accordance with German accounting standards and regulatory requirements. Specific service details, scope, and fees are outlined in individual service agreements with clients.

User Obligations

When using our website and services, you agree to:

• Provide accurate, complete, and current information as requested
• Maintain the confidentiality of any login credentials or access information
• Use our services only for lawful purposes and in accordance with these terms
• Not interfere with or disrupt our website or services
• Not attempt to gain unauthorised access to our systems or networks
• Comply with all applicable laws and regulations
• Provide necessary documentation and information for us to perform our services
• Pay all fees and charges as agreed upon in service agreements

Client Responsibilities

Clients engaging our accounting services are responsible for providing complete and accurate financial information, maintaining proper records, and ensuring compliance with all applicable laws and regulations. Clients must also provide timely access to necessary documentation and respond promptly to requests for information. zenaro is not responsible for consequences arising from incomplete or inaccurate information provided by clients.

Professional Standards

Our services are provided in accordance with professional accounting standards and German regulatory requirements. We maintain professional indemnity insurance and adhere to ethical guidelines established by relevant professional bodies. However, clients remain ultimately responsible for their business decisions and compliance with all applicable laws and regulations.

Fees and Payment

Service fees are outlined in individual service agreements and may vary based on the scope and complexity of services required. Payment terms are specified in service agreements, and late payments may incur additional charges. We reserve the right to suspend services for non-payment and to engage collection services for overdue accounts.

Intellectual Property

All content on our website, including text, graphics, logos, images, software, and other materials, is the property of zenaro or our licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without our express written permission. Client data and information remain the property of the respective clients.

Confidentiality

We maintain strict confidentiality regarding all client information and data in accordance with professional standards and legal requirements. Client information will not be disclosed to third parties except as required by law, with client consent, or as necessary to provide our services (such as to regulatory authorities or professional advisors bound by similar confidentiality obligations).

Data Protection

We process personal data in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). By using our services, you consent to the collection and processing of your data as described in our Privacy Policy. We implement appropriate security measures to protect your information.

Limitation of Liability

To the maximum extent permitted by law, zenaro's liability for any claims arising from our services is limited to the fees paid for the specific services giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities. This limitation applies regardless of the legal theory upon which the claim is based.

Disclaimers

Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or other harmful components. We disclaim all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, government actions, or technical failures. In such circumstances, we will make reasonable efforts to minimise any impact on our services.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Germany. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts in Berlin, Germany. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Termination

Either party may terminate service agreements in accordance with the terms specified in individual agreements. We reserve the right to terminate access to our website and services immediately for violations of these terms or for any other reason at our discretion. Upon termination, you must cease all use of our website and services. Provisions regarding confidentiality, intellectual property, and limitation of liability shall survive termination.

Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website and services after any changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically to stay informed of any updates.

Severability

If any provision of these Terms of Service is deemed invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be deleted. The validity, legality, and enforceability of the remaining provisions shall not be affected.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Entire Agreement

These Terms of Service, together with our Privacy Policy and any individual service agreements, constitute the entire agreement between you and zenaro regarding the use of our website and services. These terms supersede all prior or contemporaneous communications and proposals, whether oral or written, between you and zenaro.